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Field Service Engineer

Newark, DE · Architecture/Engineering

Position Summary
Excellent company looking to add a successful Field Service Engineer to their team!

Duties & Tasks:

  • New Business Promotion & New Product Placement

  • Understand technical requirements and opportunities within the accounts. This will involve a dynamic plan as the needs and requirements are anticipated to change

  • Work with account management to determine where the opportunity fits within the scope of our ability to engage, given available resources (align supplier strengths to meet the customer needs)

  • Along with account management team, develop the people strategy within the customer and identify advocates

  • Coordinate both internal and external demos and evaluations. The FSE will be solely accountable for working along with other groups such as Applications Engineering, depending on the complexity of the opportunity

  • Coordinate with Applications Engineering for product roll-outs and training customers on new products

  • Along with account management, or solely, generate and present technical updates both at the customer and internally

  • Sustaining Engagements & Process Tune-Up

  • Develop understanding and expertise on customer processes and the use of products (CMPT and competitive)

  • Along with Account Management, develop Customer Improvement Plans (CIP) and work with customers to accomplish the agreed upon technical portions of the CIP

  • work with customers on process improvement and optimization (upgrade with advanced DuPont product offering to meet goals of customer CIP and protect DuPont's market share)

  • Perform sample analysis on customer used products to solve specific problem statements

  • Issue Resolution & CMP Performance Troubleshooting

  • For technical related issued, define the issue and key success criteria. Have an understanding of the customer process: this will include working with the customer to determine root cause and attempt to isolate whether issues are product related, or dues to other external contributing factors

  • Along with the Account Management, manage customer expectations in relation to CMPT available resources, and our ability to provide support

  • Along with Technical Services, communicated and work with the customer throughout the resolution process

  • When necessary for issue resolution, coordinate product or process studies to troubleshoot the issue. This may include polishing, analysis, special testing, etc.

  • Responsible for technical support of products offered by company to the semiconductor industry in North America. Products are inclusive of all CMP consumables offered by DuPont, the #2 market share leader of CMP consumables. The FSE position will begin within 6-12 months of training and the Manufacturing plant and then the FSE will relocate to a virtual office in the United States within close proximity of the assigned key accounts

Additional Activities:

  • Perform the job safely and help promote safe attitude throughout the company

  • Where applicable, may participate in the technical training and development of other members within the group

Key Interface Role:

  • Regional customers

  • Internal Sales/Marketing/Customer Service

  • Technology Groups - Applications Engineering, Tech Service, Pad/slurry R&D, Apps Lab as examples


Qualifications:

  • Technical Bachelor's of Science degree

  • Minimum 5 years process development/customer engagement experiences

  • Excellent communication/interpersonal skills, ability to give detailed technical presentations to all audiences

  • Understanding of semiconductor processes; CMP process knowledge

  • DOE, data analysis and technical reporting

  • Knowledge of all pertinent lab metrology and procedures

  • Able to work both in team environment as well as independently

  • Develop understanding of the use of statistics is preferred

  • Willing to travel, as the job will include travel within the defined region as well as potentially other areas within North America as needed. Travel requirement is expected to be 50-75%

 

***Benefits Offered***

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